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Client Feedback Survey June 2022

Client Feedback Survey June 2022

By Gavin Rae

Marketing & Communication Manager

28/06/2022

Thank you to everyone who completed the survey that we sent out recently. Your feedback is invaluable to us as we look to achieve continuous improvement in the services and support we deliver to you. We want to share some key insights from the survey and explain what action we will be taking as a result of your feedback.

Survey Insights

%

would recommend Early Links to others.

%

found Early Links to be flexible and responsive.

%

said Early Links actively involves their family, advocate(s) or guardian(s).

%

said their Early Links team has high levels of skills and expertise.

%

feel comfortable approaching Early Links staff to provide feedback.

In your words

“Fantastic team who support our family”

“The convenience of a “one-stop-shop” for all our support needs”

“So happy with the people who support us”

“Thank you for supporting my family for six years!!!!”

“Love the work you do”

“Very easy to deal with and fantastic assistance to navigate the NDIS minefield”

“Staff are respectful and caring, often going above and beyond to check in with participants/families”

“The care that is given to my daughter, the fact that Early Links are always checking to see if we are happy and if we need anything, And I like that they respond to my calls, texts and emails promptly.”

“The ability to access all the services we need under one organisation”

“Friendly staff”

We are listening

One issue raised in your responses was the fact that it can be necessary to join a waiting list before accessing therapy or support with us. In recent years, we have undertaken extensive recruitment and growth to counter this, but demand for our services continues to grow.

We are now planning a new innovative approach to provide interim support to children aged five and under on a waiting list. This will allow us to provide strategies and support to assist you until more formal support can be accessed. We will share more details of this initiative with you before long.

Appointment cancellations was another topic that arose in the survey comments. We understand that it can be frustrating when you need to cancel an appointment within the short notice period and still be billed. To try and alleviate this, we have created a new dedicated bookings coordinator role within Early Links to streamline the cancellation process and increase our ability to reschedule appointments where possible.

Thank you for your help

We are truly grateful for all of your responses. As well as providing wonderful recognition for the hard work of our committed team you have also highlighted opportunities to improve how we support you. We will send similar surveys in the future so that your voice continues to be heard. If you can take the time to share your feedback with us, you will be helping us to help you better.

Get In Touch

Please complete the form below to contact Early Links. Our friendly team will be very happy to assist you.

44 Bulwer Street, Maitland, NSW 2320

Contact us

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